Learning operations · Learning technology · Responsible AI

I build learning systems that help people perform.

I turn complex operational needs into clear, scalable learning experiences—combining instructional design, platform strategy, practical AI, and the leadership needed to move work from idea to adoption.

Explore my work Open JT Workbench LinkedIn

Documented portfolio scale

1,900learning moments governed in migration
419system simulations in the portfolio
456supporting resources inventoried
144documented system moments personally authored

Selected enterprise impact

Work designed to hold up in the real world.

The strongest learning work connects people, process, technology, and evidence. These projects show how I approach that system—not just the final course.

01

Learning platform migration

Bright to Zenarate

Serving as technical lead and TruGreen's go-to content-authoring authority for an enterprise migration spanning moments, simulations, resources, and AI-enabled experiences.

1,900 moments419 simulations456 resources144 personally authored system moments
02

Interactive reconstruction · Learning operations

JT Workbench

Explore a fictionalized, hands-on demonstration of how I structure project visibility, timelines, resources, support operations, and trend-ready reporting.

  • Portfolio visibility
  • Support intake
  • Resource hub
Open the interactive workbench
03

Workday Learning · SCORM

Credit Standardization

Led seven modules deployed as a Workday Learning SCORM package. The next revision incorporates a discount-first process intended to reduce refund CFRs and returned credit requests.

Outcome measurement is pending process adoption.

04

Performance support

Learning Nudges

Designed the initiative from the ground up, translating business needs into a structured and scalable way to reinforce learning in the flow of work.

05

Responsible generative AI

Rules & Scenario Prompt System

Created a reusable LLM prompt framework that simplifies and standardizes rules-and- scenario development for AI-rated and generative AI learning moments.

Leadership without waiting for the title

I create clarity, develop people, and move teams toward the outcome.

My leadership style is practical: define the work, connect the right people, coach with specificity, protect quality, and give contributors real ownership.

2×

President's Club through coaching

Coached and developed an associate who earned the recognition twice.

'22

President's Club recognition

Recognized for work on Dynamics 365, later branded TruView—including naming and user-acceptance feedback.

AI

Team enablement

Train incoming Learning team members on Bright, Zenarate, AI functionality, and AI-moment creation.

Learning operationsLearning technologyResponsible AICurriculum architecturePerformance consultingMatrix leadership

Experience

Learning expertise backed by operating experience.

More than 15 years across enterprise learning, frontline leadership, technology consulting, and business ownership.

Training & Development Specialist II

TruGreen

Lead enterprise learning solutions, platform migration, AI-enabled content, onboarding modernization, and cross-functional learning programs.

Training Facilitator

TruGreen

Facilitated onboarding and development programs, built performance-support tools, and coached an associate to President’s Club twice.

Collections Team Lead

TruGreen

Led daily operations, coaching, performance conversations, escalations, and service-improvement work.

Owner & Operations Leader

Technology and hospitality ventures

Built businesses, managed budgets and vendors, developed teams, and translated customer needs into practical solutions.

Let's build what learning needs next.

Complex work deserves a clear learning system.

I'm building toward learning leadership roles where operations, technology, people, and responsible AI come together.

Connect on LinkedIn joseph@troncone.net